Home > Access to information > FOI disclosure log > Organisation information > Number of calls received via 999 and 101 (25.2019-20)

Number of calls received via 999 and 101 (25.2019-20)

Posted on

Request:

  1. Please state the number of 999 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  2. Please state the number of 101 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  3. Please state the waiting time targets for your force for
  4. a) 999 calls and b) 101 calls 
  5. Please state the number of 999 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  6. Please state the number of 101 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  7. Please state the number of 999 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  8. Please state the number of 101 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  9. Please state the number of 999 calls to your force’s control room that were first graded as emergency incidents i.e. Grade 1/I. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  10. Please state the number of 101 calls to your force’s control room that were first graded as emergency incidents i.e. Grade 1/I Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019). 
  11. a) Please state how many vehicle-related incident automated eCall alerts were received by your force. Please breakdown the number of calls by calendar month and provide data from the last 12 months (1st April 2018 to 31st March 2019). 
  12. b) How many of the eCalls turned out to be false alarms? Please breakdown the number of calls by calendar month and provide data from the last 12 months (1st April 2018 to 31st March 2019).

Response:

Extent and Result of Searches to Locate Information

To locate the information relevant to your request searches were conducted within North Yorkshire Police.

I can confirm that the information you have requested is held by North Yorkshire Police.

Decision

I have today decided to disclose the located information to you.

Q1, 2, 6 & 7. Information in relation to 999 and 101 calls can be seen via the following link

https://northyorkshire.police.uk/access-to-information/foi-disclosure-log/the-number-of-999-and-101-calls-received-and-missed-in-the-last-five-years-696-2018-19/

These years are therefore exempt under Section 21 – Information Reasonably Accessible by Other Means.

The rest of the 2018 data can be seen below, along with 2019 up to March.

999 / 2018 Volume Calls to secondary line
September 6790 89
October 7418 53
November 6788 36
December 7340 85

 

101 / 2018 Volume Abandoned %
September 18695 16.09
October 19299 17.08
November 17513 14.35
December 16061 12.86

 

999 / 2019 Volume Calls to secondary line
January 6383 43
February 6203 45
March 6888 61

 

101 / 2019 Volume Abandoned %
January 16944 8.76
February 16308 11.08
March 18403 11.46

 

3. The waiting time targets are as follows: 999 calls – 90% in 10 Seconds and 101 calls – 60 Seconds

4. The number of 999 calls that breached our force’s waiting time targets is only held for the last 12 months. Therefore please find below the data held from May 2018.

 

Month Number of   999 calls breaching 10 seconds target
May 1336
June 1628
July 2150
August 1751
September 1104
October 1498
November 1161
December 1266
January 2019 767
February 905
March 1088
April 1260

 

5. The number of 101 calls that breached our force’s waiting time targets is only held for the last 12 months. Therefore please find below the data held from May 2018.

 

Month Number of   101 calls breaching 60 seconds target
May 6127
June 6921
July 7624
August 6792
September 5894
October 6659
November 5328
December 4440
January 2019 3695
February 4245
March 5164
April 4473

 

6 & 7. See question 1.

 

8. Please see below the number of 999 calls to our force control room that were first graded as emergency incidents i.e. Grade 1/I.

Month / 999 2016 2017 2018
April 1256 1436 1371
May 1432 1526 1577
June 1396 1563 1577
July 1686 1757 1790
August 1627 1759 1720
September 1481 1646 1397
October 1484 1603 1512
November 1343 1457 1300
December 1504 1527 1509
January 1270 1352 1242
February 1145 1228 1167
March 1309 1386 1377

 

9. Please see below the number of 101 calls to our force control room that were first graded as emergency incidents i.e. Grade 1/I.

Month / 101 2016 2017 2018
April 857 982 954
May 100 991 922
June 943 861 911
July 1078 883 951
August 1003 907 910
September 890 875 838
October 941 846 797
November 823 810 781
December 938 811 786
January 874 749 749
February 798 770 743
March 963 772 841

 

10 & 11. North Yorkshire Police do not hold a separate record of this data, it is held externally.

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data. It should be noted therefore that this force’s response to your questions should not be used for comparison purposes with any other responses you may receive.

Last modified: June 19, 2019