Home > Access to information > FOI disclosure log > Other > The number of 999 and 101 calls received and missed in the last five years (696.2018-19).

The number of 999 and 101 calls received and missed in the last five years (696.2018-19).

Posted on

Request:

The number of calls received and missed in the last five years (between January 2013 and now). 

  1. Please state the total number of incident reports received each calendar year (monthly if available) on 999, 101 and online (separately).
  2. Please state the total number of calls that have been missed (e.g. if a caller dropped the phone before connecting to an operator) each year (monthly), separately for 999 and 101.
  3. Please state the median time (minutes) that callers had to wait on the line before connecting to an operator each year (monthly), separately for 999 and 101. If it is more convenient to provide total waiting times instead, please do so.
  4. Please provide the target times to pick up 999 and 101 calls if they exist.
  5. Please state the longest waiting time to speak to an operator for 999 and 101 each year (monthly).

Response:

Extent and Result of Searches to Locate Information

To locate the information relevant to your request searches were conducted within North Yorkshire Police. I can confirm that the information you have requested is held, in part, by North Yorkshire Police.

Decision

I have today decided to disclose the located information to you.

  1. Please see attached spreadsheet displaying data between 1 January 2013 and 25 September 2018, where the source of the incident is either 999, 101 or ‘email’(online). We are still awaiting some of the data.
  2. Please see attached spreadsheet displaying data between 1 January 2013 and 31 August 2018.
  3. Please see attached spreadsheet displaying data between 1 January 2013 and 31 August 2018.
  4. The 999 target is a national target for all emergency services to answer 90% of calls in 10 seconds. 101 is a locally derived target, and North Yorkshire Police aims to answer 101 calls in one minute.
  5. Please see attached spreadsheet displaying data between 1 January 2013 and 31 August 2018. Please note that this information is only held from September 2017 onwards.

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data. It should be noted therefore that this force’s response to your questions should not be used for comparison purposes with any other responses you may receive.

Call Data[application/vnd.openxmlformats-officedocument.spreadsheetml.sheet] Last modified: February 15, 2019