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Report it

Whilst the police deal with many types of issues, there are some things that we DON’T handle, and that are best reported to other agencies (for example, your local council).  The list below will help you to identify the best people to call to deal with  your problem.

Drugs and alcohol

Syringes and needles

The police will not attend to remove any drugs paraphernalia (for example syringes, spoons, pipes, razor blades), under any circumstances. You will need to contact your local council who will safely clean up the offending articles.

 

Hate crime

Report hate crime to us

If you find yourself in an emergency situation – always dial 999.

In an non-emergency you can dial 101 or visit your local police station.

Report hate crime but not to us

The Supporting Victims service provides independent support for anyone affected by crime, whether reported to the police or not. They can be contacted on 01609 643100 or visit www.supportingvictims.org

The Stop Hate UK telephone helpline is staffed by trained operators 24 hours a day, and available on 0800 138 1625. An online chat service is also available at www.stophateuk.org/talk-to-us

You can also report hate crime online via the True Vision website

My local environment

Builders' skips

Contact your local council.

Fly tipping

Contact your local Environmental Health Department.

Flooding

You can report local flooding to your council via the GOV.UK website.

Hazardous substances

If you have to report an accident or spillage involving dangerous substances, dial 999 for the Fire and Rescue Service, who have specialist equipment to deal with the problem.  Wait for the Fire Service to arrive, and remain up-wind of the incident.

For advice regarding the storage, disposal or transportation of hazardous substances, please contact your local council or the Health and Safety Executive.

Noise

Contact your local Environmental Health Department.

Pollution

Contact your local Environmental Health Department.

Parking issues

For most parking enquiries, contact your local council.

Some issues, such as obstruction, or dangerous parking, are a police matter. In that case please call 101.

Street lights

You can report problems with your street lights to your council via the GOV.UK website.

Pests

Contact your local Environmental Health Department.

Syringes and needles

Contact your local Environmental Health Department.

North Yorkshire Police

Complain about North Yorkshire Police

There are a number of ways you can make a complaint:

  • Via the online Complaint Form
  • By telephoning 101
  • By faxing 01609 789 133
  • By posting a letter to Professional Standards Directorate, North Yorkshire Police, Alverton Court,
    Crosby Road, Northallerton, North Yorkshire, DL6 1AA
  • In person, at any police station
  • To the Independent Police Complaints Commission. (Please note that under the new complaint legislation, the IPCC will take a much smaller role in the processing of complaints and any complaints sent to them will be forwarded automatically to North Yorkshire Police. It will therefore be more efficient to contact North Yorkshire Police directly).

When making your complaint you should include information such as:

  • What happened
  • When it happened
  • Who was involved
  • What was said or done
  • Were there any witnesses
  • Was there any damage or injury caused

This will enable your complaint to be dealt with more efficiently. Please also include your full name, date of birth and full address

Compliment North Yorkshire Police

If you would like to commend an officer for their conduct whilst on duty you can contact our Professional Standards Directorate by:

  • Via the online Compliment Form
  • By telephoning 101
  • By faxing 01609 789 133
  • By posting a letter to Professional Standards Directorate, North Yorkshire Police, Alverton Court,
    Crosby Road, Northallerton, North Yorkshire, DL6 1AA

Raise an FOI request with North Yorkshire Police

The Freedom of Information Act (FOIA) gives individuals the right of access to all information we hold, subject to a range of exemptions.

Requests made to North Yorkshire Police under the Freedom of Information Act should be sent to:

Post: Civil Disclosure Unit, North Yorkshire Police, Newby Wiske Hall, Newby Wiske, Northallerton, DL7 9HA

Telephone: 101

Email: CivilDisclosure@northyorkshire.pnn.police.uk

Find out what information North Yorkshire Police holds about you

If you want to find out exactly what information North Yorkshire Police holds about you, you can request this via the Subject Access Request Form.  There is a charge for this service.

 

Roads and vehicles

Cyclist training

Information on cycle training can be found on the North Yorkshire County Council website.

Road flooding

You can report local flooding to your council via the GOV.UK website.

Speeding on local roads

Visit the Speed Concerns page on this website for information on what to do.

Our Community Speed Watch scheme can help local people to tackle consistent problems with speeding that is affecting quality of life.  However you will need to report a speed concern at the page first, before a Community Speed Watch event can be considered.

To report a hazardous road (for example, if the condition of the road has led to a near miss) report it to Roadwise

If you have witnessed antisocial driving or poor driving, you can contact Op Spartan by completing the Driving Concern Form 

If you have video footage of any antisocal or dangerous driving that you would like to submit to Op Spartan, please send via a file transfer service (such as WeTransfer or Dropbox) to OpSpartan@northyorkshire.pnn.police.uk

Parking issues

Contact your local council.

Trees – dangerous obstruction

Contact North Yorkshire County Council.

During office hours: 01609 534527

Abnormal loads

Contact your local council.

Dead animals in the road

Contact your local council.

Vehicles – change of ownership

Contact the DVLA.

Safety cameras

Contact your local council.

Taxis – dangerous driving

Contact North Yorkshire Police on 101.

If you have witnessed antisocial driving or poor driving, you can tell Op Spartan by completing the Driving Concern Form 

If you have video footage of any antisocal or dangerous driving that you would like to submit to Op Spartan, please send via a file transfer service (such as WeTransfer or Dropbox) to OpSpartan@northyorkshire.pnn.police.uk

Rural crime and animals

Suspicious behaviour in rural areas

In rural areas, the following can be targets for thieves:  batteries, tool and small items of machinery; heating oil, metals; catalytic converters on vehicles and livestock.

If you see unfamiliar vehicles near your property or people acting suspiciously, don’t wait for a crime to occur – contact the police on 101.

Stray dogs or other animals

Contact your local Environmental Health Department.

Cruelty to animals

Contact the RSPCA on 0300 1234 999 to report cruelty to domestic and other animals.

Some wild species are protected and it is a crime to kill, injure or mistreat them.  Call 101 if you have any information about badger persecution, or if you have information about trapping or theft of wild birds, their nests or eggs.

The use of traps and snares is controlled and licenced.  If you find a snare or trap that you believe has been unlawfully set or that contains an animal, report it to North Yorkshire Police on 101.

Poachers

Some poaching is carried out by organised crime gangs.  Don’t approach suspected poachers.  Call 101 and provide location, time, date, description and registration numbers of vehicles.

Injured animals or marine animals

Contact the RSPCA on 0300 1234 999.

 

Poisoned animals

If you find  an animal you believe has been poisoned, don’t touch it.  Note the location and mark the spot, cover the animal and call the Pesticide Safety Directorate free on 0800 321600 as well the police on 101.

Safety advice

I need to contact a coastguard

In an emergency in the UK, dial 999 and ask for the coastguard.

If you are at sea, use GMDSS systems to make a distress or urgency alert.

Hazardous substances

If you have to report an accident or spillage involving dangerous substances, IMMEDIATELY dial 999 for the Fire and Rescue Service, who have specialist equipment to deal with the problem.  Wait for the fire service to arrive, and remain up-wind of the incident.

If you need advice regarding the storage, disposal or transportation of hazardous substances, please contact your local council or the Health and Safety Executive.

Utilities

General enquiries

Contact the relevant type of utility company.

Gas emergency

Call the National Gas emergency number: 0800 111 999

Vulnerable people

Child sexual Exploitation

If a child is at immediate risk of harm, always call 999. To report other suspected cases of sexual exploitation, call 101. If you work in a public-sector organisation, your employer should have a clear process for reporting suspected sexual exploitation. Make sure you know who the child protection/ safeguarding lead in your agency is and be aware of the procedure to follow if you have concerns about a young person. North Yorkshire Police has a dedicated CSE team that works on information supplied by the public.

The NSPCC also has a 24-hour helpline. Telephone 0808 800 5000 or email help@nspcc.org.uk.