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Report it
Whilst the police deal with many types of issues, there are some things that we DON’T handle, and that are best reported to other agencies (for example, your local council). The list below will help you to identify the best people to call to deal with your problem.
A crime that has already happened or is on-going
Drugs and alcohol
Syringes and needles
The police will not attend to remove any drugs paraphernalia (for example syringes, spoons, pipes, razor blades), under any circumstances. You will need to contact your local council who will safely clean up the offending articles, please follow the link below.
Craven District Council
Hambleton District Council
Harrogate Borough Council
Richmondshire District Council
Ryedale District Council
Scarborough Borough Council
Selby District Council
City of York Council
Hate crime
Report hate crime to us
If you find yourself in an emergency situation – always dial 999.
In an non-emergency you can dial 101 or visit your local police station.
Report hate crime but not to us
The Supporting Victims service provides independent support for anyone affected by crime, whether reported to the police or not. They can be contacted on 01609 643100 or visit www.supportingvictims.org
The Stop Hate UK telephone helpline is staffed by trained operators 24 hours a day, and available on 0800 138 1625. An online chat service is also available at www.stophateuk.org/talk-to-us
You can also report hate crime online via the True Vision website
My local environment
Builders' skips
Contact North Yorkshire County Council.
Fly tipping
Flooding
Visit the GOV.UK website for advice on flooding and how to get help if affected by flooding.
Hazardous substances
If you have to report an accident or spillage involving dangerous substances, dial 999 for the Fire and Rescue Service, who have specialist equipment to deal with the problem. Wait for the Fire Service to arrive, and remain up-wind of the incident.
For advice regarding the storage, disposal or transportation of hazardous substances, please contact North Yorkshire County Council.
Noise
Report and seek advice on noise from your local Council.
Craven District Council
Hambleton District Council
Harrogate Borough Council
Richmondshire District Council
Ryedale District Council
Scarborough Borough Council
Selby District Council
City of York Council
Pollution
To report and get advice on pollution your local Council.
Craven District Council
Hambleton District Council
Harrogate Borough Council
Richmondshire District Council
Ryedale District Council
Scarborough Borough Council
Selby District Council
City of York Council
Street lights
You can report problems to some Local Councils but other wise to North Yorkshire County Council. Below are links to local council who take streetlight reports.
Hambleton District Council
Richmondshire District Council
Ryedale District Council
City of York Council
Pests
Contact your local Council to report pest/ find advice.
Craven District Council
Hambleton District Council
Harrogate Borough Council
Richmondshire District Council
Ryedale District Council
Scarborough Borough Council
Selby District Council
City of York Council
Syringes and needles
The police will not attend to remove any drugs paraphernalia (for example syringes, spoons, pipes, razor blades), under any circumstances. You will need to contact your local council who will safely clean up the offending articles, please follow the link below.
Craven District Council
Hambleton District Council
Harrogate Borough Council
Richmondshire District Council
Ryedale District Council
Scarborough Borough Council
Selby District Council
City of York Council
North Yorkshire Police
Complain about North Yorkshire Police
There are a number of ways you can make a complaint:
- Via the online Complaint Form
- By telephoning 101
- By posting a letter to Professional Standards Directorate, North Yorkshire Police, Alverton Court,
Crosby Road, Northallerton, North Yorkshire, DL6 1AA - In person, at any police station
- To the Independent Office for Police Conduct. (Please note that under the new complaint legislation, the IOPC will take a much smaller role in the processing of complaints and any complaints sent to them will be forwarded automatically to North Yorkshire Police. It will therefore be more efficient to contact North Yorkshire Police directly).
When making your complaint you should include information such as:
- What happened
- When it happened
- Who was involved
- What was said or done
- Were there any witnesses
- Was there any damage or injury caused
This will enable your complaint to be dealt with more efficiently. Please also include your full name, date of birth and full address
Compliment North Yorkshire Police
If you would like to commend an officer for their conduct whilst on duty you can contact our Professional Standards Directorate by:
- Via the online Compliment Form
- By telephoning 101
- By posting a letter to Professional Standards Directorate, North Yorkshire Police, Alverton Court,
Crosby Road, Northallerton, North Yorkshire, DL6 1AA
Raise an FOI request with North Yorkshire Police
The Freedom of Information Act (FOIA) gives individuals the right of access to all information we hold, subject to a range of exemptions.
Requests made to North Yorkshire Police under the Freedom of Information Act should be sent to:
Post: Civil Disclosure Unit, North Yorkshire Police, Alverton Court, Crosby Road, Northallerton, North Yorkshire, DL6 1AA
Telephone: 101
Find out what information North Yorkshire Police holds about you
If you want to find out exactly what information North Yorkshire Police holds about you, you can request this via the Subject Access Request Form. There is a charge for this service.
Roads and vehicles
Cyclist training
Information on cycle training can be found on the North Yorkshire County Council website.
Road flooding
You can report local flooding to your council via the GOV.UK website.
Speeding on local roads
Our Community Speed Watch scheme can help local people to tackle consistent problems with speeding that is affecting quality of life. However you will need to report a speed concern at the page first, before a Community Speed Watch event can be considered.
To report a hazardous road (for example, if the condition of the road has led to a near miss) report it to Roadwise
If you have witnessed antisocial driving or poor driving, you can contact Op Spartan by completing the Driving Concern Form
If you have video footage of any antisocal or dangerous driving that you would like to submit to Op Spartan, please send via a file transfer service (such as WeTransfer or Dropbox) to OpSpartan@northyorkshire.pnn.police.uk
Trees – dangerous obstruction
Contact North Yorkshire County Council.
During office hours: 01609 534527
Abnormal loads
Visit the GOV.UK website for more information on Abnormal loads.
Dead animals in the road
Vehicles – change of ownership
Inform the DVLA.
Driving concerns
Contact North Yorkshire Police on 101.
If you have witnessed antisocial driving or poor driving, you can tell Op Spartan by completing the Driving Concern Form
If you have video footage of any antisocal or dangerous driving that you would like to submit to Op Spartan, please send via a file transfer service (such as WeTransfer or Dropbox) to OpSpartan@northyorkshire.pnn.police.uk
Damage-only collisions
If you are involved in a damage-only road traffic collision, you don’t need to call the police as we don’t usually investigate these incidents.
In a damage-only collision there are a number of circumstances where you should call us and these include:
- If someone has been injured
- If a driver involved has failed to stop
- If any of the drivers involved appears to be under the influence of drink or drugs
- If the road is blocked or obstructed
- If you feel threatened or intimidated by anyone involved
- If any of the drivers have provided false details
- If you suspect criminal activity/offences
Remember, if crime is ongoing or there is immediate danger you should always call 999 and for non-emergency enquiries call 101.
Help us to help you and make sure you know #WhenToCall
Rural crime and animals
Suspicious behaviour in rural areas
In rural areas, the following can be targets for thieves: batteries, tool and small items of machinery; heating oil, metals; catalytic converters on vehicles and livestock.
If you see unfamiliar vehicles near your property or people acting suspiciously, don’t wait for a crime to occur – contact the police on 101.
Stray dogs or other animals
Cruelty to animals
Contact the RSPCA on 0300 1234 999 or visit the RSPCA website to report cruelty to domestic and other animals.
Some wild species are protected and it is a crime to kill, injure or mistreat them. Call 101 if you have any information about badger persecution, or if you have information about trapping or theft of wild birds, their nests or eggs.
The use of traps and snares is controlled and licenced. If you find a snare or trap that you believe has been unlawfully set or that contains an animal, report it to North Yorkshire Police on 101.
Poachers
Some poaching is carried out by organised crime gangs. Don’t approach suspected poachers. Call 101 and provide location, time, date, description and registration numbers of vehicles.
Injured animals or marine animals
Contact the RSPCA on 0300 1234 999 or contact them online through the RSPCA website.
Poisoned animals
If you find an animal you believe has been poisoned, don’t touch it. Note the location and mark the spot, cover the animal and call the Pesticide Safety Directorate free on 0800 321600 as well the police on 101.
Safety advice
I need to contact a coastguard
In an emergency in the UK, dial 999 and ask for the coastguard.
If you are at sea, use GMDSS systems to make a distress or urgency alert.
Hazardous substances
If you have to report an accident or spillage involving dangerous substances, dial 999 for the Fire and Rescue Service, who have specialist equipment to deal with the problem. Wait for the Fire Service to arrive, and remain up-wind of the incident.
For advice regarding the storage, disposal or transportation of hazardous substances, please contact North Yorkshire County Council.
Utilities
Vulnerable people
Child sexual Exploitation
If a child is at immediate risk of harm, always call 999. To report other suspected cases of sexual exploitation, call 101. If you work in a public-sector organisation, your employer should have a clear process for reporting suspected sexual exploitation. Make sure you know who the child protection/ safeguarding lead in your agency is and be aware of the procedure to follow if you have concerns about a young person. North Yorkshire Police has a dedicated CSE team that works on information supplied by the public.
You can also report your concerns about a child’s safety and wellbeing to the NSPCC online. The NSPCC also have a 24-hour helpline. Telephone 0808 800 5000 or email help@nspcc.org.uk