FOI 0528-2025/26- Connect systems

Request:

Q1. Does the force use Connect systems, run by NEC Software solutions?

Q1a. If not please tell me which system the force uses.

If yes please answer the following:

Q2. When did the force become aware of the ‘failed submissions’ technical fault, to do with this software?

Q3. How long does the force estimate this fault has been occurring? 

Q4. By Calendar year, since the connect system went live in the force, please provide:

Q4a.  How many tickets have been raised due to IT faults/errors due to the connect system.

Q4b.  How many crimes reported by members of the public and inputted by officers have initially failed to record on police systems due to ‘failed submissions’?

Response: 

Extent and Result of Searches to Locate Information

To locate the information relevant to your request searches were conducted within North Yorkshire Police.

I can confirm that the information you have requested is held by North Yorkshire Police. 

Decision

I have today decided to disclose the following information to you.

Q1. No information held – as North Yorkshire Police do not use Connect systems

Q1a. Storm from Sopra Steria

Q2-Q4. N/A

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data.  It should be noted therefore that this force’s response to your questions should not be used for comparison purposes with any other responses you may receive.