Useful contacts for advice about fraud
If you would like more specific advice or information, the charities, groups and organisations below can also provide information and support.
British Banking Assocation (BBA)
The BBA is the leading trade association for the UK banking sector with 200 member banks headquartered in over 50 countries with operations in 180 jurisdictions worldwide.
Business Debtline is a charity in the UK providing free, independent and expert advice for self-employed people and small businesses.
Callcredit is a credit reference agency. It combines a comprehensive understanding of the financial services industry’s needs with state-of-the-art technology to develop information solutions.
Childnet International’s mission is to work in partnership with others around the world to help make the Internet a great and safe place for children.
CIFAS (UK’s Fraud Prevention Service)
Cifas is a not-for-profit company working to protect businesses, charities, public bodies and individuals from financial crime. They have more than 25 years of experience in fraud prevention and financial crime, working with a range of UK organisations to protect their customers and the public.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
Claims Management Regulator
The Claims Management Regulator work to protect and promote the interests of consumers and the public, and to ensure that the firms we regulate understand and comply with the conditions of their authorisation.
This online network gives information on counselling as well as listing counsellors in areas across the UK with their contact details, fees and the areas they cover. This service is free, confidential and easy to use.
Crimestoppers is an independent charity which helps to find criminals and solve crimes across the UK. Anyone can call their phone number, 0800 555 111, anonymously, 24-hours a day, to pass on information about crime. Alternatively, you can send information anonymously via their website, using their Giving Information Form. Callers don’t have to provide any personal information and calls can’t be traced. Rewards are also available and are paid without compromising a caller’s anonymity.
Dedicated Cheque and Plastic Crime Unit (DCPCU)
The DCPCU is a special police unit fully sponsored by the banking industry through UK Payments, and has an ongoing brief to help stamp out organised card and cheque fraud across the UK. It is a unique body that consists of officers from the Metropolitan and City of London police forces who work alongside banking industry fraud investigators.
Department for Work and Pensions (DWP)
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers.
Equifax is a credit reference agency. It provides up-to-date information about people applying for credit to organisations such as banks, building societies, mortgage companies, retailers and mobile phone providers to help them to decide whether or not to give credit. Equifax also makes credit information available to you online.
Experian is the leading global information services company, providing data and analytical tools. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Financial Conduct Authority (FCA)
The FCA is an independent body that regulates the financial services industry in the UK.
Get Safe Online
The UK’s leading awareness resource helping protect people, finances, devices and businesses from fraud, abuse and other issues encountered online.
HM Revenue & Customs (HMRC)
The HMRC is responsible for ensuring the correct taxes are paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.
Insurance Fraud Bureau
The Insurance Fraud Bureau was set up by the industry to disrupt and coordinate action against people committing organised insurance crime in the UK.
Insurance Fraud Investigators Group (IFIG)
A non-profit members organisation dedicated to the detection and prevention of insurance fraud. Counter insurance fraud professionals can apply to IFIG for membership.
National Crime Agency (NCA)
The National Crime Agency (NCA) leads UK law enforcement’s fight to cut serious and organised crime. We have national and international reach and the mandate and powers to work in partnership with other law enforcement organisations to bring the full weight of the law to bear on serious and organised criminals.
NHS Protect leads on work to identify and tackle crime
The Online Dating Association (ODA)
The ODA was set up in 2013 to ensure high standards of behaviour by dating service providers serving UK users. All ODA members must abide by a Code of Practice which includes requirements around protection of the user. The ODA also provides advice to consumers on how to stay safe when using online dating sites.
Out of Your Hands
Teaching the responsible way to own, operate and safeguard a mobile phone. The Out of Your Hands campaign brings together The Telecommunications UK Fraud Forum (TUFF) and Financial Fraud Action UK in a powerful demonstration of what can be achieved when the telecommunications and payments industries work together.
RSCPP is a Therapist Directory listing over 2000 Therapists nationwide all of which are accredited/chartered or registered by a professional body.
Serious Fraud Office (SFO)
The SFO investigates and prosecutes serious and complex fraud, bribery and corruption.
SAFERjobs (Safe Advice for Employment and Recruitment) is a non-profit, joint industry and law enforcement organisation created to raise awareness and combat criminal activities that may be attempted on those seeking a job, or through the services provided by the recruitment industry.
Think Jessica works to raise awareness about scams that use the postal service, also known as ‘mass marketing fraud’. The Think Jessica website has information about how postal scams work, including ‘Jessica’s story’.
UK – Safer Internet Centre
Internet Centre, where you can find e-safety tips, advice and resources to help children and young people stay safe on the internet.
UK Payments Administration is the company that provides services to a variety of financial organisations within the country’s payments industry.
UK Finance (formerly Financial Fraud Action UK)
Raises awareness about all types of financial fraud in the UK. The website includes information about different types of payment fraud and useful downloads.
Supporting Victims can provide support for anyone affected by crime, whether reported or not, including victims, bereaved relatives, parents or guardians of victims under 18 and members of staff where a business has been a victim of crime. Supporting Victims can provide a range of practical and emotional support but if necessary they can also help you access support provided by other organisations. Everyone who reports fraud to Action Fraud is entitled to receive support
Which? Consumer rights
An expert guide to your consumer rights with free tools and advice for what to do if things go wrong.