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Phone Fraud

Fraud over the phone – or Vishing – is when a fraudster calls claiming they’re from your bank or some other trusted organisation.

It is easy for them to convince you too, since they can both fake the telephone number on the screen and do their research to find out some of your basic bank and personal details. Remember though, a genuine bank will never ask you for personal or financial details like your PIN number or full banking password (even by tapping it into your phone keypad).

5 things to look out for on a fraudulent phone call:

  • The caller doesn’t give you time to think, tries to stop you speaking to a family member or friend or is insistent and makes you feel uncomfortable.
  • The caller asks you to transfer money to a new account for fraud reasons.
  • They phone to ask for your 4-digit card PIN or your online banking password. Even if they ask you to give it to them by tapping into the telephone keypad rather than saying the numbers out loud, this is a scam.
  • They ask you to withdraw money to hand over to them for safe-keeping.
  • They may say that you are a victim of fraud and offer to send a courier to your home to collect your cash, PIN, payment card or cheque book.

 

Report fraud

The first thing you should do if you’ve been a victim of fraud is to contact Action Fraud. You can report a fraud via their online fraud reporting tool, or by calling Action Fraud on 0300 123 2040.

If there is a crime being committed right now or if you are in danger you should call the police on 999.

Check out our report fraud page for more info.

 

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