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Text message fraud

A text might not be from who you think – Smishing is when criminals pretend a message is from your bank or another organisation you trust.

They will usually tell you there has been fraud on your account and will ask you to deal with it by calling a number or visiting a fake website to update your personal details. Please take a moment to stop and think and realise this is the fraud…

3 signs a text message might not be genuine:

  1. It asks you to provide sensitive personal or financial information, passwords, or to make transactions by following a link in the message.
  2. It asks you to call a certain number but that number is unknown to you. In this case, call your bank on a number that you trust to check the number and message is authentic. E.g. – such as the number on the back of your card.
  3. The sender uses an urgent tone, urging you to ‘act now’.

 

Report fraud

The first thing you should do if you’ve been a victim of fraud is to contact Action Fraud. You can report a fraud via their online fraud reporting tool, or by calling Action Fraud on 0300 123 2040.

If there is a crime being committed right now or if you are in danger you should call the police on 999.

Check out our report fraud page for more info.

 

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