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Victims of identity fraud

If you believe that someone has fraudulently used your personal details we advise you contact any one of the three following credit reference agencies.

The credit reference agency you decide to contact will pass on details to the other two agencies and crime prevention advice against further identity fraud will be given, such as CIFAS Protective Registration.


Callcredit Information Group is expert in managing consumer data for businesses across every sector, from financial services, retail and utilities to public sector, telecoms, insurance and many more. The Group is focused on developing innovative products and services to help businesses make smarter, more informed decisions throughout the customer lifecycle.

Phone: 0870 060 1414

Email address: vof@callcreditgroup.com


Experian help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. They also help people to check their credit report and credit score, and protect against identity theft.

Phone: 0844 481 8000

Email address: consumer.helpservice@uk.experian.com


Equifax have identity verification systems which help you make complex decisions quickly and accurately. They work closely with you to ensure that their insight and expertise helps you determine the right level of identity verification and authentication for your business.

Equifax has solutions such as Equifax Progressive Authentication, to help clients to connect accounts, people and devices that might seem unrelated.

This helps to identify previous suspect behaviour and other anomalies to prevent fraud by customers who might otherwise appear to be good.

Phone: 0800 121 4752

Support address: https://equifaxuk.custhelp.com

The credit reference agencies will contact lenders on the victim’s behalf where fraudulent applications have been made or fraudulent credit accounts opened in order to restore the victim’s credit history to its former state. The credit reference agencies will keep the victim informed about progress and advise them of any amendments to their credit report.

Read the ‘Little Book of Big Scams’ for further information and crime prevention advice.