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Social media in emergencies

We have played a leading role in European Commission research projects into the use of social media in emergencies.

Two projects, iSAR+ and Soteria, involve us working alongside colleagues in the Portuguese police, Norwegian ambulance service, Finnish fire service as well academics from Germany, Ireland and more.

iSAR+

In 2015 we completed the iSAR+ project, which developed a software tool and a set of guidelines for the use of social media which emergency services and citizens can use in crisis situations.

The €4 million project began in February 2013 and involved sixteen partners from nine different countries.

Our expertise in using social media in emergency and crisis situations has been a key part of the project, and we have benefited from access to the latest research and international experts in this important area.

The project ended in early 2015, having published a series of detailed guidelines for citizens and emergency services, highlighting best practice in using social media and digital communications in emergency response efforts.

Soteria

Since the successful completion of iSAR+, we are now playing a leading role in another European project called Soteria. Like iSAR+, Soteria aims to develop a set of guidelines for best use of social media which emergency services and citizens can use but for emergency situations rather than crises.